A Vault Client Advisor is available to assist you.Contact Us
Welcome to Vault, the online concept store created by Gucci from the vision of Creative Director Alessandro Michele. The name evokes an air of magic, denoting the presence of precious objects that represent a love for beauty, dreams, passion, the search for ideas that go beyond the confines of time and space; a testament to the belief that past, present and future can co-exist through the power of the imagination. The online space is in a state of continuous evolution, showcasing restored and customized archive pieces, alongside a selection of items from other brands dear to Alessandro Michele, resulting in a poetic and coherent editorial format that goes beyond the traditional.
We do not currently offer these services.
Vault offers specialized online support for any questions you have about your new purchase, including after care. To use this service, please contact a dedicated Client Advisor. Please note that proof of purchase will be necessary to receive assistance for products purchased on Vault.
Every vintage Vault item has been selected by the Creative Director and Gucci archivists for its particularity and character, and then reconditioned by in-house artisans. Because of their exclusivity, vintage items are one-of-a-kind, only available once and numbered to coincide with the year of the drop—a detail that further emphasizes their very limited availability.
New vintage pieces are regularly added with a limited total each year. Due to every item's unique nature, each piece will only be available once and will not return to the site.
Each rare and beautiful piece from Vault tells a unique story, narrated by the characteristics that it has developed over time. Selected by the Creative Director and Gucci archivists for their particularity and character, each item has been sanitized and reconditioned by in-house artisans. Throughout this process, utmost care has been taken to restore the item with respect to its original features.
As soon as you hold a piece of the Vault, you begin to write a new chapter of its story—the beginning of a relationship that connects each owner with the next. While each item has been reconditioned by in-house artisans, each mark, crease or abrasion is a part of the item's story, the element that makes it like no other that should be expected and treasured.
A selection of items have been hand-painted with a personalized design created by Alessandro Michele, making them truly one-of-a-kind pieces. Please refer to each item's product description page to find out if an item has been through this process.
Matching the one-of a-kind status of the vintage selection, each product comes in tailor-made packaging specially created to reflect their design. Crafted from a precious and luxurious-feeling fabric, your item will be treasured in special boxes that become true collector items themselves. Following Vault's geometric theme, the outside of the packaging is defined by different shapes and patterns, while the inside is embossed with the identification number of your item and holds an exclusive dust bag. Please note, items can only be refunded if sent with the original receipt or invoice, in their original packaging, with labels attached and in the same condition that you received them in.
As Vault evolves, it will encompass many different forms of collaboration, including a selection of items from other brands dear to Alessandro Michele, resulting in an offering that goes increasingly beyond the traditional. Inspired by the magnificent, multimedia concept stores from the ‘90s, Vault is a repository that sells the creations of emerging talents from around the world, sometimes exclusive to Vault. Currently featured designers include Ahluwalia, Shanel Campbell, Stefan Cooke, Cormio, Charles de Vilmorin, JORDANLUCA, YUEQI QI, Rave Review, Gui Rosa, Bianca Saunders, Collina Strada, Boramy Viguier, and Rui Zhou.
Each item will come in exclusive packaging crafted from eco-friendly materials including a canvas tote with a colorful design that matches Vault's geometric patterns.
Please note that items can only be refunded if sent with the original receipt or invoice, in their original packaging, with labels attached and in the same condition that you received them in.
You can pay by credit card or PayPal. Please note, transactions are carried out by our international seller eShopWorld, a third-party company.
Terms and conditions of sale are available here.
Your preferred method of payment will be charged when your order is placed.
Yes, taxes and duties are included. Please note that for orders from the US and Canada, sales tax will be visible at check out.
Your order cannot be modified or cancelled once it has been placed. Please refer below on how to make a return.
Please note, Vault items are one-of-a-kind or have a very limited stock. We do not guarantee product reservation during the checkout process.
No, shipping costs are included.
Your item will be sent to you by a trackable courier—your delivery window is 2-4 business days, calculated from the moment your order is dispatched, not from when it is placed.
All orders are processed Monday through Friday, excluding regional bank holidays.
Please note that an adult signature is required upon delivery.
Yes, it is possible to ship to: Austria, Belgium, Bulgaria, Canada, Czech Republic, Denmark, Germany, Spain, Finland, France, Hungary, Ireland, Italy, Japan, Netherlands, Norway, Poland, Portugal, Romania, Slovenia, Sweden, Switzerland, Turkey, United Kingdom, US.
For all orders over 2.500 USD with delivery in US, it will be mandatory for clients to provide their SSN (Social Security Number) to the courier, upon request, to release the shipment for Custom Clearance.
It is not possible to ship to a PO box.
Once your order is on its way, you'll receive an email with all of the delivery information. Follow the link included in your order details to track its progress. We'll also let you know when it has arrived in the destination country and when it's out for delivery.
Once your order has been placed, it is not possible to edit your shipping details.
Your item can be returned up to 30 days after it arrives.
Please note that items can only be refunded if sent in their original packaging, with labels attached and in the same condition that you received them in.
Refunds are subject to inspection at our Returns Center—once your item has been cleared you will be credited to your original payment method within 14 days. Please note, deductions may be made or your refund may be refused if returned items are not resaleable, without tags attached or the packaging is damaged.